At Perfect Border Collie, we want the process of welcoming a new Border Collie into your family to be as simple, clear, and comfortable as possible. We believe you should always know what you’re paying for and what to expect at every step.

Payment

When you decide to reserve a puppy, we will provide you with the details of the puppy, the total price, and the amount required to secure your reservation.

Payments must be made through the payment methods provided on our website. Once your payment has been received and confirmed, we will send you a confirmation with the details of your reservation.

Please make sure that the information you provide during payment is correct. If you have any questions about a payment, please contact us before sending money so we can help you.

Puppy Reservations

A reservation payment is used to hold a particular puppy for you while the remaining arrangements are completed. Once a puppy has been reserved, we may no longer offer that puppy to another family.

Because of this, we encourage you to take your time, ask questions, and make sure you are ready to welcome a Border Collie into your home before making a reservation payment.

Refunds

We understand that sometimes circumstances can change. If you need to cancel your reservation or request a refund, please contact us as soon as possible.

Refund eligibility may depend on the reason for cancellation, how far along the adoption or purchase process is, and whether the puppy has already been prepared or transported.

Where a refund is approved, we will return the eligible amount using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.

Any applicable non-refundable fees or clearly stated charges will be explained to you before payment.

If Something Goes Wrong

Your satisfaction and peace of mind matter to us. If you believe there has been an error with your payment, you were charged incorrectly, or you have another concern about your purchase, please contact us. We will review the situation and do our best to resolve it fairly.

We believe that good communication goes a long way, and we are always happy to answer your questions.

Contact Us

If you have any questions about payments, reservations, or refunds, please reach out to the Perfect Border Collie team before completing your purchase.

We’re here to make your experience straightforward and to help you feel confident every step of the way.